ABSOLUTLY NO REFUNDS. EXCHANGE ONLY ON HAIR THAT ISNT WORN, CUT, COLORED OR MANIPULATED IN ANY WAY. HAIR MUST REMAIN WRAPPED IN BUNDLE TIES. WIGS ARE NON REFUNDABLE.

KINKADE COLLECTIONS TAKES EXTREMES MEASURES WITH MAKING SURE YOUR LUXURY HAIR IS SENT OUT TO THE CUSTOMER IN A TIMELY MATTER WITH TRACKING NOTIFICATIONS AND SIGNATURE REQUIREMENT TO ENSURE PACKAGE DELIVERY.  SHIPPING IS BETWEEN 7-10 BUSINESS.