- q&a-
⭐ **Hair Extensions Q&A (FAQ) for Wix Website**
**1. What type of hair do you sell?**
We offer high-quality, 100% human hair extensions, including raw, virgin, and premium bundles, wigs, and closures. All hair is ethically sourced and carefully inspected.
**2. How long does the hair last?**
With proper care, our hair can last **12 months or longer**, depending on texture and maintenance.
**3. Can the hair be dyed or styled?**
Yes! Our human hair can be dyed, bleached, curled, straightened, and styled just like your natural hair. We recommend using professional products for best results.
**4. How do I know which length or texture to choose?
Check our **Hair Guide** page for length charts and texture comparisons, or contact us for personalized recommendations.
**5. Do you offer returns or exchanges?**
For hygiene and quality reasons, we accept **exchanges only** on unused, unopened hair within **7 days**. Custom wigs are final sale.
**6. How long is processing and shipping?
Processing takes **1–3 business days**. Standard shipping takes **3–5 business days**. Express options are available at checkout.
**7. How do I track my order?
Once your order ships, you’ll receive an email with your **tracking number**. You can track your package directly through the carrier.
**8. Do you offer local pickup?**
Yes, local pickup is available at checkout. You’ll receive a message with pickup instructions once your order is read.
**9. How many bundles do I need for a full look?**
For a full install, we recommend:
* 12–18 inches: **2–3 bundles**
* 20–26 inches: **3–4 bundles**
* 28 inches or longer: **4+ bundles**
**10. Do the wigs come pre-plucked or customized?**
Our wigs come with a natural hairline. Additional customization may be requested depending on the wig type.
**11. How do I care for my hair extensions?**
Use sulfate-free products, avoid heavy oils, detangle gently, and deep-condition regularly. Treat the hair as you would your own.
**12. What payment methods do you accept?**
We accept major debit/credit cards, PayPal, Klarna/Afterpay/ Affirm, and Wix Payments.
**13. Do you offer wholesale?**
Yes, wholesale bundles and wigs are available. Contact us for pricing and requirements.
**14. Can I cancel my order?**
Orders can be canceled within **12 hours** unless already shipped. Contact support immediately.
**15. Do you ship internationally?**
NO, we do not ship worldwide at this time.
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